Last updated: 9 April 2026
Sui Gym (“we”, “us”, or “our”) is operated by AC ENTERPRISES PTY LTD (ABN 19 679 267 595).
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information.
1. What Personal Information We Collect
We may collect personal information including:
-
Full name
-
Phone number
-
Email address
-
Emergency contact details
-
Date of birth
-
Membership details
-
Payment information
-
Health or injury information (where relevant to training)
-
Signed waivers and agreements
-
Booking information
-
Website usage data
We only collect information necessary to provide gym services and ensure member safety.
2. How We Collect Your Information
We collect personal information when you:
-
Complete a waiver or membership form
-
Sign up for a trial session
-
Book sessions using Calendly
-
Make payments through Square
-
Contact us by phone, email, or website
-
Visit our website
-
Communicate with us directly
We may also collect limited technical information automatically when you use our website.
3. Why We Collect Your Information
We collect personal information to:
-
Provide gym services
-
Manage memberships
-
Ensure safety during training
-
Contact you regarding bookings or memberships
-
Process payments
-
Send service-related communications
-
Maintain records of agreements and waivers
-
Improve our services
We do not sell your personal information.
4. Payment Information
Payments are processed using Square, a third-party payment provider.
We do not store your full credit card details. Payment information is handled securely by Square in accordance with their privacy and security standards.
5. Third-Party Services We Use
We may share limited personal information with trusted service providers, including:
-
Square — payment processing
-
Calendly — booking system
-
Website hosting providers
Email services
These providers are required to handle your information securely.
6. Storage and Security of Your Information
We take reasonable steps to protect your personal information from:
-
Loss
-
Misuse
-
Unauthorized access
-
Disclosure
Information may be stored:
-
Electronically
-
On secure cloud platforms
-
On password-protected devices
Signed waivers and agreements are securely stored for legal and safety purposes.
7. Access and Correction of Your Information
You may request access to your personal information or request corrections if it is inaccurate.
To do so, contact us using the details below.
8. Website Cookies and Analytics
Our website may use cookies or similar technologies to:
-
Improve website functionality
-
Understand visitor behaviour
-
Improve user experience
You may disable cookies in your browser settings if you prefer.
9. Retention of Information
We retain personal information only for as long as necessary to:
-
Provide services
-
Meet legal obligations
-
Maintain safety records
-
Resolve disputes
Waivers and agreements may be retained for several years for legal protection.
10. Complaints About Privacy
If you believe your privacy has been breached, please contact us.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact: Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
12. Contact Us
Sui Gym
Operated by AC ENTERPRISES PTY LTD
ABN 19 679 267 595
Email: info@suigym.com.au